Privacy policy

Last updated: 7 August 2026

Drip Daddy Pty Ltd operates this store and website, including all related information, content, features, tools, products and services, in order to provide you, the customer, with a curated shopping experience (the "Services"). Drip Daddy Pty Ltd is powered by Shopify, which enables us to provide the Services to you. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use, or make a purchase or other transaction using the Services, or otherwise communicate with us. If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to the collection, processing and disclosure of your personal information.

Please read this Privacy Policy carefully. By using or accessing any of the Services, you acknowledge that you have read this Privacy Policy and understand the collection, use and disclosure of your information as described in this Privacy Policy.

Personal Information We Collect or Process

When we use the term "personal information," we are referring to information that identifies you or can reasonably be linked to you. Personal information does not include information that has been collected anonymously or de-identified so that it cannot reasonably be linked to you. Depending on how you interact with the Services, where you live, and as permitted or required by applicable law, we may collect or process the following categories of personal information:

• Contact details, including your name, billing address, shipping address, phone number and email address.
• Financial information, including payment details, transaction details and payment confirmations required to process your orders.
• Transaction information, including the items you view, place in your cart, purchase, return, exchange or cancel, along with your previous transactions.
• Communications with us, including information you provide when contacting our customer support team.
• Device information, including information about your device, browser, network connection, IP address and other unique identifiers.
• Usage information, including how and when you interact with or navigate the Services.

Personal Information Sources

We may collect personal information from the following sources:

• Directly from you when you visit or use the Services, place an order, contact us, or otherwise provide us with your personal information.
• Automatically through the Services, including from your device when you use our website and through the use of cookies and similar technologies.
• From our service providers when they collect or process personal information on our behalf to help provide the Services.
• From our partners or other third parties where permitted by applicable law.

How We Use Your Personal Information

Depending on how you interact with us or which Services you use, we may use your personal information for the following purposes:

Provide and Improve the Services: We use your personal information to process payments, fulfil orders, arrange shipping, facilitate returns where applicable, communicate with you about your order, and improve your experience with our website and Services.

Marketing and Advertising: We may use your personal information to send marketing and promotional communications by email or postal mail where permitted by law, and to show you relevant advertisements for our products and services on our website and other platforms.

Security and Fraud Prevention: We use your personal information to provide a secure shopping experience, detect and prevent fraudulent or unlawful activity, protect our business and customers, and maintain the security of our Services.

Communicating with You: We use your personal information to respond to enquiries, provide customer support, and communicate with you about your orders or other requests.

Legal Reasons: We may use your personal information to comply with applicable laws, respond to lawful requests from government authorities, protect our legal rights, and enforce our policies and terms.

How We Disclose Personal Information

In certain circumstances, we may disclose your personal information to third parties for legitimate purposes consistent with this Privacy Policy. These may include:

• Shopify, payment providers, shipping providers and other service providers that help us operate our business and fulfil your orders.
• Business and marketing partners that help us provide advertising or promotional services where applicable.
• Third parties where you have requested or consented to the disclosure of your personal information, including where required to fulfil your order.
• Our related entities where applicable.
• Government authorities, regulators or other parties where required by law, or where necessary to protect our business, customers or legal rights.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Information you submit through the Services may be transmitted to and shared with Shopify, as well as third parties that may be located in countries other than where you reside, where necessary to provide and improve the Services.

To help protect, grow and improve our business, we may use certain Shopify features that incorporate information obtained from your interactions with our store and with Shopify. In these circumstances, Shopify is responsible for the processing of your personal information for these purposes, including responding to requests to exercise your privacy rights where applicable.

To learn more about how Shopify uses your personal information, please visit the Shopify Consumer Privacy Policy at https://www.shopify.com/legal/privacy/app-users.

Depending on where you live, you may also be able to exercise certain privacy rights through Shopify's Privacy Portal at https://privacy.shopify.com/en.

Third Party Websites and Links

The Services may contain links to websites or online platforms operated by third parties. If you choose to visit these websites, you should review their own privacy policies and terms. Drip Daddy Pty Ltd is not responsible for the privacy, security or content of third-party websites.

Children's Data

Services are not intended for children, and we do not knowingly collect personal information from children under the age of majority in their jurisdiction. If you believe a child has provided us with personal information, please contact us at support@dripdaddy.com.au so we can investigate and, where appropriate, remove the information.

Security and Retention of Your Information

While we take reasonable steps to protect your personal information, no method of transmission over the internet or electronic storage is completely secure. We encourage you not to send sensitive or confidential information through unsecured communication channels.

We retain personal information only for as long as reasonably necessary to provide the Services, comply with legal obligations, resolve disputes and enforce our agreements and policies.

Your Rights and Choices

Depending on where you live, you may have certain rights regarding your personal information, including:

• The right to request access to the personal information we hold about you.
• The right to request correction of inaccurate personal information.
• The right to request deletion of your personal information where permitted by law.
• The right to request a copy or transfer of your personal information in certain circumstances.
• The ability to opt out of marketing emails by using the unsubscribe link included in those emails. Even if you opt out of marketing communications, we may still send important service-related communications regarding your orders or enquiries.

You may exercise any applicable privacy rights by contacting us at support@dripdaddy.com.au.

We will not discriminate against you for exercising your privacy rights. Where required, we may ask you to verify your identity before processing your request.

Complaints

If you have any questions or complaints about how we handle your personal information, please contact us at support@dripdaddy.com.au.

If you're not satisfied with our response, you may also have the right to lodge a complaint with the relevant privacy or data protection authority in your jurisdiction.

International Transfers

Your personal information may be transferred to, stored or processed in countries other than your own where this is necessary to provide the Services.

Where required by law, appropriate safeguards will be used to protect your personal information during these transfers.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our business, legal obligations or the Services we provide. Any changes will be published on this page and the "Last updated" date will be revised accordingly.

Contact

If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

support@dripdaddy.com.au

We'll respond as soon as reasonably practicable.