Refund policy

Refund Policy

At Drip Daddy, we take pride in crafting high-quality, personalised jewellery. Please review our refund and return policy below to ensure clarity and confidence in your purchase.

Consumer Guarantees

Under Australian Consumer Law, your purchase is protected by a guarantee ensuring the product is free from defects in materials or craftsmanship. This guarantee does not extend to damage caused by regular use, improper care, neglect, or misuse.

Returns and Cancellations

  • Custom Orders: Due to the personalized nature of our products, we cannot accept returns or provide refunds for change-of-mind decisions.

Refund Eligibility

We offer refunds or replacements under the following conditions:

  1. Order Error: If we make an error in crafting your jewellery.
  2. Damaged Products: If your order arrives damaged. Please contact us within 7 days of receiving the product, providing photos and details.

How to Request a Refund

To request a refund or report an issue, please contact us here with your order number and supporting documentation. Each case will be reviewed individually to ensure the best resolution.